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Arthur

7 things you will need to know about your accounts

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A little FAQ about our account policy. 

 

1) Never give your password to anyone. Never. It's a basic. If you did it, get ready to loose everything in one moment. In this cases you can return items only with help of this form. 

  • Better do not try to lie about you not giving your password to anyone. This might end up very sadly for you. Truth is always better.

2) We recommend not changing the original password from your account.  In case you do, here are some recommendations:

  • Don't create a password, which is the same as your account, nickname, guildname.
  • Don't create a password, which is the same as your cell phone, date of birth, or other personal information.
  • Don't create very weak password like - qwerty, 123456, 1q2w3e, muonline, muxglobal e.t.c

3) Very important! Don't tell anyone your e-mail address! If you told your password and full e-mail address to someone, in one day,  your account can have an absolutely different e-mail.  

  • For e-mail change you will need to know game password, full e-mail address and your current IP address, which match with your account IP.
  • If you are owner of account and e-mail, but after a while, you will notice, that your accounts e-mail is different - sorry, but this isn't our problem. 

4) Never! NEVER create cooperative accounts and e-mails. Seriously, just don't do this. 

  • Even if it's your wife or husband. In the end we will not find out, who have more played, who have bought items e.t.c.

5) The owner of account is only one person - who has access to the e-mail. 

  • Even if you gave someone your items " Just for a moment " - the owner of these items is changing 
  • Gameplay screenshots like " Just give me wings for 10 minutes, i will check dmg and give it back " are not considered as evidence. It's just verbal deal, nothing more. Please use our contractual or warranty deals.
  • Only one exception - items from contractual deals 
  • Even if a player gives you his account and e-mail with words like " I'm leaving the game. Enjoy! ".

6) In case if you have bought account and have not changed the e-mail, and the last owner comes back and picks up all items from this account - this won't be a theft (but anyway, this doesn't means that these kind of actions are legal) 

  • If you want to buy an account, please count on e-mail change price too. This will be more safe and cheaper than restoring items later.
  • If a player took all items from account, he will be banned/not banned by administrations discretion. Formally, owner just took back own items.

7) If two players can confirm e-mail at the same time - account will be banned until this problem be solved. 

Edited by Arthur
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