I think there's a problem here you need to address in order to keep players.
First, you made mistakes in your instructions, causing players who do donation to miss the date of bonus return and nothing was done even feedback was given.
Second, the sanate i spoke to was not able to give a satisfactory answers and even deleted post from forum casuing players like me being annoy.
Third, when i go to your facebook page to talk to your people, message was seen but no answer was given until i asked why was message seen but no replies.
Fourth, as no answer was given and making me very angry, i dtaryed to post some nasty remarks, your admins was VERY Efficient in deleting the posts and give me warning.
Is this how you are looking to run your server? Is this how you want your players to leave the game? Is making your player feeling unsafe in spending is what you wanted?
Please do something about this and hopefully this can conclude as soon as possible.
do take note: I had been one of the top voting player and still have intention to do donation. Since this happens, i had not played this game at all. Only logged in once to view some message from account. Also i had not do any voting. Hope i will still be able to continue playing this game. And jist for your infomation; your sanate popwar is very rude. Please teach him some manners before letting him manage. Thanks!